Senior Group Director, Retail—Chanel, Chicago
Chanel is seeking a senior retail leader to oversee boutique performance, driving sales, client experience, and brand execution across key regional markets.
Chanel is looking for a Senior Group Director, Fashion Retail to join the Fashion Retail Leadership Team. As the Ultimate House of Luxury, CHANEL sets the bar in defining style and providing excellent service to clients. In an ever-evolving landscape where the definition of “luxury” is changing, clients are demanding an increasing level of elevated service. This role requires an ability to be agile and a strong aptitude for elevating the internal and external Client mindset. The retail environment is filled with interesting challenges and they seek a transformational leader to help continuously evolve Chanel’s retail organization.
This role interfaces with all of the boutique teams in the Central and Northeast regions and will report to the Head of Retail for the Northeast region. The ideal candidate will have seven years of experience, have a passion for people leadership and excellent client service and be based in Chicago or Boston.
What’s the scope
The Senior Group Director leads retail performance and brand execution across a portfolio of Cental and East Coast boutiques, with full responsibility for sales, client experience, and operational excellence. The role oversees boutique leadership teams, ensuring alignment with brand standards while driving growth, productivity, and client development. It also partners cross-functionally to translate global strategy into consistent, high-touch execution across the region.
Who this is for
This role is designed for a senior retail leader with deep experience in luxury, managing multi-store operations and high-performing teams. It requires someone who can balance commercial performance with elevated client experience while maintaining rigorous operational discipline. The ideal candidate is both a strategic leader and field operator, capable of influencing teams, cultivating talent, and driving results across a complex region.
Why this matters
Retail is one of the most critical expressions of Chanel’s brand, where client relationships and experience directly shape perception and loyalty. This role ensures that each boutique delivers consistent excellence while contributing to broader regional growth. It plays a key role in sustaining Chanel’s positioning through disciplined execution at the point of client engagement.
