Senior Director, Client Development—Hermès, New York
Hermès is seeking a Senior Director of Client Development to define and execute client strategy across categories, driving sales performance while elevating the end-to-end client experience.
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
The Senior Director of Client Development is a key partner for the métiers, the merchandising team, the retail and ecommerce teams in developing our Women, Men and Lifestyle Universes. The Senior Director of Client Development will be responsible for overseeing client development experts across MRTW, WRTW, Fine Jewelry, Beauty & Fragrances as well as Equestrian. The Senior Director will develop and implement strategies to drive sales while ensuring seamless selling ceremonies and delivering the best client experience possible.
What’s the scope
This role leads client development strategy across Hermès’ Women, Men, and Lifestyle universes, overseeing category-specific experts and driving initiatives that increase sales, client engagement, and retention. It translates customer insights from CRM, analytics, and retail into actionable strategies, shaping client journeys, selling ceremonies, and bespoke experiences across channels. The position operates cross-functionally with merchandising, retail, ecommerce, CRM, and client experience teams to align commercial performance with elevated service execution.
Who this is for
This role is designed for a senior leader with extensive sales experience who can operate both strategically and operationally across a complex retail ecosystem. The ideal candidate is highly organized, analytically informed, and capable of influencing cross-functional teams while guiding client development experts and partnering with leadership across métiers. It requires a self-directed operator with strong communication skills, able to manage multiple priorities while maintaining a high standard of execution and client engagement.
Why this matters
Client development sits at the core of Hermès’ model, where long-term relationships, bespoke experiences, and selling ceremonies directly drive both revenue and loyalty. This role shapes how the Maison identifies, engages, and retains clients across categories and channels, influencing traffic, conversion, and lifetime value. It ensures that commercial growth is achieved without compromising the integrity of the client experience, reinforcing the brand’s positioning through disciplined, data-informed relationship building.
