Director of Operations—Diptyque, New York
Diptyque is seeking a Director of Operations & Sales Excellence to lead retail operations strategy and performance across the Americas, driving profitability, operational rigor, and elevated in-store execution.
Diptyque Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5th arrondissement at 34 Boulevard Saint Germain.
This role will be accountable for leading, coaching, engaging, and mentoring the operations & sales performance team to pursue excellence and profitable growth. You will be responsible for overseeing business performance, all front of house and back of house operations in Americas, all new opening and renovation plans as well as working on strategic and financial plans for Retail and Wholesale.
What’s the scope
This role leads operations and sales performance across the Americas, overseeing both front- and back-of-house retail operations, store productivity, and business performance. It defines and executes operations strategy, manages P&L and cost control, and drives initiatives across store operations, new openings, renovations, and omnichannel effectiveness. The position connects analytics, financial planning, and field execution to broader strategic priorities, ensuring operational excellence and a high-performing retail environment.
Who this is for
This role is for a senior retail operations leader with extensive experience in luxury or premium environments, combining strong financial acumen with hands-on operational expertise. The ideal candidate is a structured operator and strategic thinker, capable of managing complex projects, optimizing processes, and leading cross-functional teams. It requires a leader who can translate data and analysis into actionable plans while maintaining high standards across execution, compliance, and store experience.
Why this matters
This role directly influences store performance, profitability, and consistency across the retail network by aligning operations, financial discipline, and execution standards. It ensures that growth—through new openings, renovations, and sales initiatives—is supported by rigorous operational infrastructure and cost control. By shaping how stores operate day-to-day and at scale, it plays a critical role in delivering both commercial results and a consistent, elevated in-store experience.
